Terms & conditions

Barky is run by Tristan Boettiger as a sole proprietor in South Africa. It isn't a registered company, so there's no company registration number. Our website is barky.co.za.

Our physical address and full contact details are on our Contact page.

By signing up for a Barky subscription, you agree to these terms.

Each monthly box includes 2 plush toys and 4 packs of dog treats. Your first box also includes a bonus chew.

Every box follows one of our themes. Your pup gets a theme as a surprise each month, never the same one twice. We choose the theme, so you can't pick one.

If a toy runs out of stock, we'll swap in another toy of similar value.

A Barky subscription costs R499 per month, with delivery included. We're not VAT registered, so no VAT is added.

Payments are made by card through PayFast, a secure South African payment provider. We never see or store your full card details.

Your subscription runs month to month until you cancel. There's no minimum term.

You're billed on the same date each month as the day you signed up, and each box ships the next working day after that month's payment.

If a monthly payment fails, PayFast will try again a few times over the next few days. If it still fails, your subscription is put on hold and no box ships until it's sorted out.

We deliver door to door anywhere in South Africa that our couriers reach. Most boxes arrive 1 to 3 working days after they leave us. If we can't get your box to you within 30 days of your order, you can cancel for a full refund.

Full details are on our Delivery page.

You can cancel anytime from My Account or by emailing us. If you cancel before your next billing date, you won't be charged again. A box you've already paid for still ships.

If you bought online as an individual, you can cancel a purchase within 7 days of your box arriving, as set out in the Electronic Communications and Transactions Act. Toys must be unused and treats unopened.

Damaged, faulty or wrong items, refunds and how they're paid are all covered on our Refunds & cancellations page.

Our toys are plush toys made for play. They aren't made for heavy or aggressive chewers, and a toy that gets chewed apart hasn't failed.

• Always supervise your dog with toys and chews.
• Remove the card and all tags before play.
• Check toys regularly and throw them away if they're damaged or torn.
• Remove a toy immediately if any part becomes loose or comes off.
• Follow the feeding guide on each treat pack and keep fresh water available.

Please tell us about your dog's allergies when you sign up, and let us know if they change.

Please keep your details up to date in My Account, especially your delivery address, card and your dog's allergies. Keep your password private. You're responsible for orders made through your account.

If we change the price of your subscription, we'll email you at least 30 days before the new price applies. You can cancel before then if you don't want to continue.

If we make important changes to these terms, we'll let you know by email. The date at the top of this page shows when they were last updated.

How we collect, use and protect your information is set out in our Privacy Policy.

If you're unhappy with anything, please contact us first. Most things can be fixed quickly.

If we can't resolve it together, you can contact the Consumer Goods and Services Ombud. These terms are governed by South African law.

Email hello@barky.co.za or WhatsApp +27 82 893 4601. We reply within 1 working day.