Delivery

We deliver door to door anywhere in South Africa that our courier partners reach, which is most of the country. Delivery is included in your subscription, so there's nothing extra to pay.

We don't ship outside South Africa yet.

If your address turns out to be somewhere our couriers can't reach, we'll contact you before your first box ships. If we can't find a way to get it to you, we'll cancel and refund you in full.

Your first box leaves us the next working day after your payment goes through.

After that, you're billed on the same date each month as the day you signed up, and each box ships the next working day after that month's payment.

Working days are Monday to Friday, excluding public holidays. So if you sign up on a Friday or over the weekend, your box ships on Monday.

Once your box has left us, most deliveries arrive within 1 to 3 working days. Smaller towns and rural areas can take a little longer.

If for any reason we can't get your box to you within 30 days of your order, we'll let you know, and you can cancel for a full refund.

As soon as your box is on its way, you'll get a tracking link so you can follow it all the way to your door.

Please use a street address where someone can receive the parcel. Couriers can't deliver to PO boxes. A work address is fine if that's easier.

Moving? Update your delivery address in My Account before your next billing date, or email us and we'll change it for you.

If the courier can't deliver because nobody was available or the address was incorrect, they may contact you to arrange another attempt.

If the box comes back to us, we'll send it again once at no cost to you. If it happens again after that, we'll ask you to cover the cost of the next resend.

If a delivery goes wrong because of a mistake on our side, we always cover it.

If your box hasn't arrived within 5 working days of us sending you tracking details, contact us. If the courier has lost it, we'll send you a new box or refund you in full.

If your box arrives damaged, send us a photo and we'll sort it out. Full details are on our Refunds & cancellations page.

Email hello@barky.co.za or WhatsApp +27 82 893 4601. We reply within 1 working day.