Refunds & cancellations

You can cancel whenever you like. Log in to My Account, go to Subscriptions and choose Cancel. If you'd rather not, email us and we'll do it for you.

There's no minimum term and no cancellation fee.

You're billed on the same date each month as the day you signed up. If you cancel before your next billing date, you won't be charged again. If you've already been charged for the month, that month's box still ships to you and your subscription ends after it.

Before you go: if something isn't working for your dog, tell us. It might be an easy fix.

If you bought your subscription online as an individual, the Electronic Communications and Transactions Act gives you 7 days from the day a box arrives to cancel that purchase without giving a reason.

To do this:

• Email us within 7 days of your box being delivered.
• Send the box back with the toys unused and the treats unopened. You cover the cost of sending it back.
• We refund you within 30 days of your cancellation, and usually much sooner.

For hygiene reasons, we can't take back treats that have been opened.

If something arrives broken, damaged, faulty or isn't what it should be, let us know as soon as you can with a photo. Within 7 days is ideal because it helps us sort things out with the courier.

We'll either send you a replacement or refund that item, whichever you prefer. This doesn't affect your right under the Consumer Protection Act to return defective goods within 6 months.

What isn't a fault: our toys are made for play, not for power chewers. A toy that gets chewed apart hasn't failed. Always supervise your dog with toys and chews, and throw them away once they're damaged.

We pack treats around the allergies you tell us about when you sign up. If a treat in your box doesn't match what you told us, don't give it to your dog. Contact us and we'll replace it with something suitable or refund it.

If your dog's allergies change, email us so we can update your details before your next box.

Every dog has favourites. Tell us what didn't go down well and we'll keep it in mind for future boxes. We can't refund treats that have been opened because they weren't a hit.

If your box hasn't arrived within 5 working days of us sending you tracking details, contact us. If the courier has lost it, we'll send you a new box or refund you in full.

More details on our Delivery page.

If your monthly payment doesn't go through, PayFast will try again a few times over the next few days. If it still fails, your subscription is put on hold and no box ships. Contact us and we'll help you get it going again.

Refunds go back to the card you paid with, through PayFast. We don't refund in cash. Once we've processed your refund, your bank may take a few more days to show it.

Email hello@barky.co.za or WhatsApp +27 82 893 4601. We reply within 1 working day.